Glossary

IT- IT is an abbreviation and it means Information Technology, This refers to a whole industry. Information Technology is the use of computers and using software. IT Skills is the things that you can do on a computer and also when you know how to use a computer and can use it confidently.

Interpersonal Skills- Interpersonal skills are also known as people skills and it is when you are listening to someone and the tone of voice that you use to speak. An interpersonal skill is how well you communicate or interact with other people.

Social Context- Social context is a term used to refer to how something is used or interpreted by people. For example if someone was to say “Well done” then you would know if they were being sarcastic or not by the tone of their voice.

Verbal Communication- Verbal communication is when you communicate with someone by talking to them. This could happen in person or over the telephone because you can still hear their voice

Non-Verbal Communication- Non-Verbal communication is when you communicate with someone by using another form of communication that isn’t talking to them (verbal). For example texting someone using your mobile or writing to them on a social network website.

Attributes- An attribute is a quality or a feature of someone that could make them more unique. Attributes define the characteristics or qualities of a person.

Self-Motivation- Self-motivation is having the desire to finish a task or reach a goal/target that you have set for yourself. Self-motivation gives you the ability to do what needs to be done without influence from other people.

Attitudes- An attitude is the frame of mind you are in when you’re in work for example are you confident? Are you organized? And are you prepared?

Barriers of Communication- Barriers of communication is something that stops people from communicating with eachother

Slang- Slang is a type of language that consists of words and phrases that are regarded as very informal and are more common in speech than writing.

Commitment- Commitment is an attitude and if you are committed in work then you will try everything within your power to get your work done on time and make sure that it is done properly.

Miscommunication- Miscommunication is when there is a lack of clear or adequate communication between groups of people so it is hard to understand them.



FAQ’s

Q1: What are the main attributes that employers seem to be seeking in a prospective employee?

Answer: The main attributes that employers are looking for will vary depending on the job for example if you are going for a job that includes finances you would need good numeracy skills.

Q2: How can I overcome communication barriers?

Answer: It depends which barrier of communication you are trying to overcome for example You can reduce the barriers of verbal communication if you try and speak slower, You can also reduce the barriers of verbal communication when speaking to someone with a disability by using sign language or writing a message on a piece of paper and To avoid miscommunication and reduce the barriers of non verbal communication you should try to avoid typing slang words.

Q3: What are the main barriers of communication?

Answer: The main barriers of communication are language barriers, disabilities and social context.

Q4: What attitudes would be the most useful in the workplace?

Answer: The attitudes that would be the most useful in the workplace are self motivation because you will enjoy work more, Confidence because you will be confident in your ability to complete tasks and commitment because you will try your best to have everything done for the deadline.

Q5: Why is language a barrier if one of the people knows it as a second language?

Answer: Language is a barrier if one of them knows it as a second language because they might not know or understand every word so you will have to explain it to them or try to physically show them what you mean and there may not be enough time.

Q6: Why do employers value attitudes so much is a prospective employee?

Answer: Employers value attitudes because they would rather employ someone that is prepared, organized and confident instead of someone that acts as if they don’t want to even be there.